Santander UK Plc
Financial Ombudsman decision DRN0715031 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Jun 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr P complains that Santander UK Plc (previously trading as Abbey National) will not pay him the money he believes it still holds in respect of a Tax Exempt Special Savings Account (‘TESSA’) which he opened in 1991.Account closed or refused
Mr P was unhappy with Santander’s findings, so referred his complaint to our service.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0715031.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.