Skrill Limited

Financial Ombudsman decision DRN0714506 Upheld

Upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jan 11deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr S has complained Skrill Limited did nothing to help him when he disputed a transaction in March 2019.APP scam refund refused

He also felt Skrill could have done more in how they handled Mr S’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0714506.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.