Nationwide Building Society

Financial Ombudsman decision DRN0712715 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Tue Jun 25deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

He recommended her account should be reworked to refund any interest and chargesCharges and fees

Nationwide had not explained to Miss E that if she did not contact it to instruct otherwise, it would transfer all her direct debits.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0712715.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.