HSBC Bank plc

Financial Ombudsman decision DRN0709173 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

the account was downgraded to an ordinary current accountAccount closed or refused

the bank had not given good service when the account was downgradedService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0709173.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.