Barclays Bank Plc
Financial Ombudsman decision DRN0703185 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Mon Jun 29deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Bereavement and power of attorney, Service failure
In the Ombudsman’s words
Miss W complains about the way Barclays Bank PLC administered her account. She has brought the complaint through her daughter, Mrs A.Bereavement and power of attorney
She had poor service on the phone from Barclays, who hung up on calls and didn’t phone her back when they’d promised.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0703185.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.