Barclays Bank UK PLC

Financial Ombudsman decision DRN0702475 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Messrs J complain that Barclays Bank UK PLC took too long dealing with their buy to let (BTL) mortgage application.Mortgage administration

Finally I understand Messrs J are concerned that Barclays has been unable to provide a copy of a conference call that was undertaken as part of the complaint handling.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0702475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.