Santander UK Plc
Financial Ombudsman decision DRN0700396 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Fri Jun 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
Santander agrees that its agent told him that that should be absolutely fine.Mortgage administration
Santander has already credited Mr R’s bank account with £50. And since our involvement has offered another £150 compensation for its poor customer service in giving incorrect information and not properly recording his phone conversation.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0700396.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.