Santander UK Plc
Financial Ombudsman decision DRN0694903 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Service failure
In the Ombudsman’s words
The account was automatically blockedFunds blocked or frozen
Mr L complains that Santander UK Plc gave him very poor customer service. It didn’t contact him when it promised it would or within a reasonable time period.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0694903.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.