HSBC Bank plc

Financial Ombudsman decision DRN0693930 Not upheld

Not upheldoutcome, as published by the Ombudsman

£192redress stated in the decision

Thu Mar 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration

In the Ombudsman’s words

Mr N complains that the delays caused by HSBC Bank plc’s solicitors when he completed on his mortgage meant that he had to pay stamp duty on his property purchase.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0693930.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.