MBNA Limited

Financial Ombudsman decision DRN0693761 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

she’d paid off the account in full – and she’s concerned this will appear on her credit file. She also said the MBNA representative didn’t deal well with her on the telephone.Charges and fees

Mrs S complains that MBNA Limited hasn’t paid her enough compensation for all her complaints about its poor service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0693761.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.