HSBC Bank plc

Financial Ombudsman decision DRN0692271 Upheld

Upheldoutcome, as published by the Ombudsman

£16,000redress stated in the decision

Sun Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Payment delayed or failed

In the Ombudsman’s words

refused to refund the non-sterling fees and charges which had been applied to the failed paymentCharges and fees

Mr R attempted to make three payments from his HSBC account to beneficiary accounts in India. All three of the transactions failedPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0692271.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.