NRAM Limited

Financial Ombudsman decision DRN0687083 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr D complains that NRAM plc has unfairly applied charges to his mortgage.Charges and fees

I consider its handling of this matter has caused Mr D unnecessary distress and inconvenience and it should pay him an additional £200 to reflect thisComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0687083.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.