National Westminster Bank Plc

Financial Ombudsman decision DRN0676278 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Sun Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

allowed a payment to leave his account when he didn’t have the funds to cover the paymentUnauthorised transaction

Nat West said they gave Mr T incorrect information when they told him if funds were unavailable the payment he was setting up - for £1000 - would go unpaid.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0676278.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.