Vanquis Bank Limited

Financial Ombudsman decision DRN0670744 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Identity checks and access

In the Ombudsman’s words

Mr Y has also complained that the fees and charges on his account are excessiveCharges and fees

Vanquis told Mr Y it would need his change of address request in writing, supported by an original form of identificationIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0670744.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.