Barclays Bank UK PLC

Financial Ombudsman decision DRN0667086 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Wed Dec 18deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

They said the minimum monthly payment figure they had provided for two of his credit cards had been too low. This meant they’d charged Mr T more interest than they should have doneCharges and fees

Mr T has complained that Barclays Bank UK PLC didn’t give him a full breakdown or explanation about compensation they’d paid him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0667086.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.