TSB Bank plc

Financial Ombudsman decision DRN0663593 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

TSB told her they couldn’t apply for her refunds until they could be sure no service had been given to her. This meant after a year had passed.Card dispute or chargeback

I don’t think TSB has managed Mrs Y’s complaint well.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0663593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.