Halifax Limited

Financial Ombudsman decision DRN0655045 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

blocked a payment of £5,122.14 from their account and that it suspended Mrs S’s online access to the accountFunds blocked or frozen

Halifax has not provided evidence to show that it tried to contact Mrs S either by phone or letterComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0655045.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.