Lloyds Bank PLC

Financial Ombudsman decision DRN0649875 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr L first told Lloyds about his financial difficulties in May 2014 when he complained about the charges.Treatment in financial difficulty

Mr L complains that Lloyds Bank plc should have refunded more of its charges when he told the bank he was in financial difficulties.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0649875.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.