Santander UK Plc
Financial Ombudsman decision DRN0645279 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Tue Feb 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Ms H complains that Santander UK plc initially refused to close two bond accounts when she requested itAccount closed or refused
I can see that Santander made an error by giving Ms H incorrect information initially, which caused her distress and inconvenience.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0645279.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.