Clydesdale Bank Plc
Financial Ombudsman decision DRN0638786 Not upheld
Not upheldoutcome, as published by the Ombudsman
£300redress stated in the decision
Thu Jun 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Service failure
In the Ombudsman’s words
Mrs W complains that Clydesdale Bank Plc (trading as Yorkshire Bank) didn’t keep her properly informed about her bank accounts when she got into financial difficulties.Credit file reporting
It agreed it’d given her a poor service. It said it’d given her confusing and incorrect information, it didn’t call her back and it sent her duplicate letters.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0638786.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.