MBNA Limited

Financial Ombudsman decision DRN0635735 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£545redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Mr H complains that MBNA Limited was not sympathetic or understanding when he told it that he was experiencing financial difficulties.Treatment in financial difficulty

MBNA has offered to refund half of the charges that were applied to Mr H’s account from when it first received his financial statementCharges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0635735.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.