TSB Bank plc

Financial Ombudsman decision DRN0633789 Not upheld

Not upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Sun Apr 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

TSB should not have reduced the credit limit on Miss R’s card so sharply, with little notice and while she was using the card, and then charged Miss R a fee for going over her limit.Charges and fees

TSB has said it’s sorry about this, and I’d like to add my apology too. Both TSB and I now accept that Miss R did call TSB on 8 February, as she had said.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0633789.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.