Barclays Bank Plc
Financial Ombudsman decision DRN0633294 Upheld
Upheldoutcome, as published by the Ombudsman
£150redress stated in the decision
Mon Dec 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr S complains that Barclays Bank PLC acted irresponsibly by allowing him to borrow on loans and credit cards over a number of years.Irresponsible lending
Barclays says it checked affordability before giving Mr S loans and an overdraft. It accepted it didn’t deal with the complaint well.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0633294.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.