Barclays Bank Plc
Financial Ombudsman decision DRN0627047 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Nov 02deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
default marker to an account that they thought had been closed five years earlier. They want it to remove the default marker and reinstate their credit file.Credit file reporting
Barclays agreed that its handling of their complaint could have been better. It has offered to pay Mr and Mrs H £200.00 compensation for the delay in responding to their complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0627047.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.