Firms › Tesco Personal Finance Limited ›
Tesco Personal Finance Limited
Financial Ombudsman decision DRN0626411 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Sep 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Complaint handling, Data and privacy
In the Ombudsman’s words
Mr H was unhappy Tesco applied a late payment fee to his account.Charges and fees
It’s not disputed that the service provided by Tesco could’ve been better.Complaint handling
Tesco sending Mr H a password protected disc and the password in the same envelope shouldn’t have happenedData and privacy
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0626411.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.