TSB Bank plc

Financial Ombudsman decision DRN0624961 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed May 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting, Complaint handling

In the Ombudsman’s words

I can’t see any evidence that the charges made on his account were made incorrectly.Charges and fees

I am also satisfied that TSB acted properly when it registered the default.Credit file reporting

There are times during the handling of Mr S’s complaint where TSB fell below the standards I think a customer fairly could expect for example when the phone was put down on him.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0624961.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.