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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN0619508 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

Mr and Mrs H complain that The Royal Bank of Scotland plc miscalculated how much they owe on their mortgage account.Mortgage administration

RBS says its service was sometimes poor and it made some administrative errors. It corrected the errors, apologised and offered £50 compensation for Mr and Mrs H’s upset and £59 for the cost of telephone calls.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0619508.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.