Post Office Limited
Financial Ombudsman decision DRN0616338 Not upheld
Not upheldoutcome, as published by the Ombudsman
£75redress stated in the decision
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access, Complaint handling
In the Ombudsman’s words
delayed closing his accountAccount closed or refused
requested proof of identity after an unnecessary electronic verification failedIdentity checks and access
did not reply fully to the concerns he had raisedComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0616338.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.