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Northern Rock (Asset Management) plc

Financial Ombudsman decision DRN0615793 Not upheld

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What this decision was about

Treatment in financial difficulty, Service failure

In the Ombudsman’s words

Mr L complains that Northern Rock (Asset Management) plc (‘NRAM’) did not provide reasonable notice that it could not agree to a third mortgage repayment arrangement.Treatment in financial difficulty

I do agree that NRAM could have managed Mr L’s expectations better when it came to discussing future possible payment arrangements.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0615793.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.