Platform Home Loans Ltd

Financial Ombudsman decision DRN0614449 Upheld

Upheldoutcome, as published by the Ombudsman

£210redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees

In the Ombudsman’s words

Platform knew that Mr F was experiencing payment difficulties and a number of consecutive direct debits had been returned unpaid.Treatment in financial difficulty

Platform Home Loans Ltd should refund a total of £210 of charges to Mr F.Charges and fees

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0614449.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.