Santander UK Plc
Financial Ombudsman decision DRN0609440 Not upheld
Not upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Fri Nov 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Service failure
In the Ombudsman’s words
Santander could not find the payment Ms G had made but later accepted it had made a mistake.Mortgage administration
Santander should have checked its records more closely.Service failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0609440.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.