Lloyds TSB Bank Plc
Financial Ombudsman decision DRN0607824 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
—deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Mr W complains that Lloyds TSB Bank Plc has made him liable for six transactions totalling £532.38 which he did not carry out or authoriseUnauthorised transaction
Mr W remained dissatisfied and complained to us about Lloyds TSB not only making him liable for the transactions but also the way it had handled his complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0607824.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.