Progressive Credit Limited

Financial Ombudsman decision DRN0604680 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Interest and rates, Complaint handling

In the Ombudsman’s words

Mr M would like the interest and fees charged by Opus since March 2012 to be deducted from his accountCharges and fees

The interest rate charged on his account was too high.Interest and rates

Opus failed to respond substantively to Mr M’s complaints, in particular about his offer of settlement, for over eight monthsComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0604680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.