Churchwood Financial Limited

Financial Ombudsman decision DRN0604077 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Oct 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

It apologised and paid him £44.99 - its management fee for the month the mistake was made.Charges and fees

before Mr M entered the DMP Churchwood sent him its terms and conditions. These say that if he enters into a DMP his creditors may record this on his credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0604077.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.