R. Raphael & Sons Limited

Financial Ombudsman decision DRN0600304 Upheld

Upheldoutcome, as published by the Ombudsman

£72redress stated in the decision

Mon Nov 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

Mr C complains that R. Raphael & Sons Plc applied unexpected charges to his accountCharges and fees

dealt poorly with his complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0600304.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.