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Volkswagen Financial Services (UK) Limited

Financial Ombudsman decision DRN0599152 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

plus an administration fee of £25Charges and fees

lack of contact from VWFS between November 2018 and March 2019 regarding the PCN and whether VWFS acted fairly in paying the PCNService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0599152.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.