NRAM Limited

Financial Ombudsman decision DRN0597041 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Feb 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

This complaint is about a mortgage Mrs and Mr W used to hold with NRAM Limited.Mortgage administration

Before I deal with the underlying complaint, I’ll address a number of procedural issues; in particular Mrs and Mr W’s misgivings about how they’ve been asked to present their response to the provisional decision.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0597041.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.