Mobile Money Limited

Financial Ombudsman decision DRN0595612 Not upheld

Not upheldoutcome, as published by the Ombudsman

£800redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Mortgage administration

In the Ombudsman’s words

Mr L complains that Mobile Money told him that interest charges would reduce over the term of the loan as the capital was paid off. This did not happen.Interest and rates

He further complains that Mobile Money Limited calculated the settlement figure incorrectly.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0595612.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.