Barclays Bank UK PLC

Financial Ombudsman decision DRN0593285 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Service failure

In the Ombudsman’s words

Barclays explained that it hadn’t received any requests for the transfer of funds until 11 July 2018 and that, once it did receive her letter, it was concerned she was making the request under duress.Funds blocked or frozen

Barclays apologised for the distress and inconvenience caused by the delay in returning the certified copy of the passport, for not sending everything in large print and for the way the call was handled.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0593285.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.