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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN0592798 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty

In the Ombudsman’s words

Mr S complains about the way that The Royal Bank of Scotland Plc dealt with his personal loan arrears and that it closed his business account.Account closed or refused

RBS accepts that it did not do so as it should have made more of an attempt to contact Mr S and discuss his options first.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0592798.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.