Bank of Scotland Plc

Financial Ombudsman decision DRN0589223 Upheld

Upheldoutcome, as published by the Ombudsman

£130redress stated in the decision

—deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mr L complained about the way Bank of Scotland plc, trading as Halifax, treated him when he got into financial difficulties on his credit card.Treatment in financial difficulty

The customer service which Halifax gave, however, is another matter. Halifax made multiple mistakes with the plans... The bank also admits communication problems.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0589223.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.