NRAM Limited

Financial Ombudsman decision DRN0588563 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£5,941redress stated in the decision

Fri Apr 29deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Complaint handling

In the Ombudsman’s words

delayed them being able to repay their joint mortgageMortgage administration

shortcomings in the way NRAM handled Mr B1 and Mr B2’s complaintComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0588563.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.