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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN0586803 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Clydesdale has said that the course was still available in the same format and there was no effect on the students. In the circumstances I am unable to conclude that Clydesdale has made any error by continuing to charge Miss M the payments due under the finance agreement.Charges and fees

Miss M did not make some payments due under the agreement and this has been referred for collection activity and recorded on her credit file.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0586803.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.