NRAM Limited

Financial Ombudsman decision DRN0584711 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Dec 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

remove the record of arrears reported to the credit reference agencies since February 2016 and not report further arrears until the earlier of the completion of the port or the expiry of one year from acceptance of this decisionCredit file reporting

Mrs O complains that NRAM plc wouldn’t let her transfer (port) her mortgage to another propertyMortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0584711.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.