Madison CF UK Limited

Financial Ombudsman decision DRN0577983 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Wed Mar 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I don’t think 118 118 Money ought reasonably to have defaulted Mr B’s account when it did.Treatment in financial difficulty

118 118 Money to put things right by removing the default from Mr B’s credit file and replacing it with an ‘arrangement to pay’.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0577983.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.