Santander UK Plc
Financial Ombudsman decision DRN0572654 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jul 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Charges and fees, Credit file reporting
In the Ombudsman’s words
Miss V complains that Santander UK Plc made an error when it failed to register her change of address. Because of this error, Miss V did not receive statements and did not know charges were being applied to her account.Charges and fees
This led to a default being unfairly registered.Credit file reporting
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0572654.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.