FCE Bank Plc

Financial Ombudsman decision DRN0566005 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jun 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Support for vulnerable customers

In the Ombudsman’s words

Miss B complains that FCE Bank plc, trading as Ford Credit, mis-sold her a hire purchase agreement.Product mis-sold

Ford Credit has a duty under the terms of the Lending Code to take proper care when lending to a customer who it knows is suffering from a mental illness.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0566005.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.