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Tesco Personal Finance Limited

Financial Ombudsman decision DRN0564869 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Service failure

In the Ombudsman’s words

Mr W complains that Tesco Personal Finance Plc will not refund some disputed transactions.Card dispute or chargeback

I think that its actions in between – the crediting of Mr W’s account and the reassurance he was given during the call in January 2016 – would quite rightfully lead someone to conclude that the investigation had been concluded and his complaint upheld.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0564869.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.