National Westminster Bank Plc

Financial Ombudsman decision DRN0563952 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Miss F complains that National Westminster Bank Plc (NatWest) won’t refund her money for numerous card transactions on her account which she says she didn’t make or authorise.Unauthorised transaction

She’s also upset by the way the bank treated her whilst it was looking into what had happened.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0563952.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.