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Tesco Personal Finance Limited
Financial Ombudsman decision DRN0563079 Upheld
Upheldoutcome, as published by the Ombudsman
£239redress stated in the decision
Wed Dec 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Ms M complains that Tesco Personal Finance PLC (“Tesco”) won’t refund the cost of goods she bought, using her Tesco credit card, which she says were misrepresented to her.Card dispute or chargeback
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN0563079.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.